Bringing Shopping Mall Experience Online in 2021

Bal Harbour Shops, the luxury shopping center in suburban Miami that has been called the fanciest mall in America, now has a way for its fans to browse what its stores have to offer without leaving their homes.

In June, it launched the Bal Harbour Shops Marketplace, an ecommerce site that lets online shoppers buy products directly from stores at the mall, either for in-person pickup, or for delivery.

The Marketplace, says Matthew Whitman Lazenby, president and CEO of Whitman Family Development, which owns Bal Harbour Shops, isn’t simply an e-commerce site where you can buy products found elsewhere online, but a place where shoppers see “the Bal Harbour Shops edit” - curated fashions and accessories being featured at that moment in the stores at the center.

“It’s not just another place to buy Ferragamo, but the only place other than Bal Harbour Shops to shop the Salvatore Ferragamo Bal Harbour store,” Lazenby said.

Last year, Main Street, mom and pop shops discovered it was crucial to have an e-commerce platform that allowed them to sell the inventory in their stores during quarantines and shutdowns. Now, malls are realizing that they need their own e-commerce platforms, and that they can be a useful tool to drive traffic.

They are also a way to “future-proof our business” said Whitney Livingston, president and chief operating officer of real estate investment firm Centennial, which led the trend with the launch last year of its ShopNow! platform.

“With the rise of e-commerce we knew we needed to innovate and we couldn’t just rely on what always worked for yesterday for tomorrow,” Livingston said.

Last fall Centennial rolled out an omnichannel platform, ShopNow!, at seven of its properties. ShopNow!, like the Bal Harbour Shops Marketplace, is designed to let mall tenants sell their store inventory online.

Satisfied at the shopping center

ShopNow!, Livingston said, is to a greater degree a shop-neighborhood system as opposed to a web based business methodology. "The items that are being shopped on our commercial center are items in the actual stores of the shippers at our focuses," and not being satisfied from remote stockrooms, she said. Buys made on ShopNow! consider deals for the shopping center.

Lazenby has a comparable perspective on the Bal Harbor Shops Marketplace. "As a rule the orders are satisfied at the shop, so it truly is a store-level arrangement. Not an online business one," he said.

Bal Harbor Shops, when it was making Marketplace, needed to bring the one of a kind encounter of shopping at the actual shopping center to the web-based domain, Lazenby said. The common extravagance customer at Bal Harbor, he said, is a world voyager who has seen the London store, the Paris store, the Milan store, of an extravagance brand like Ferragamo.

"At the point when they come to Bal Harbor they would rather not see a cutout form of a similar store," Lazenby said. That standard applies to the Marketplace, he said. The objective was to make it a spot where customers who were away, or who couldn't come to the shopping center, would get an opportunity to, basically, peruse the store windows on the web and see which designs fit to the Bal Harbor demographic are being highlighted by the extravagance stores.

Customers at present can peruse classes, for example, "Eye candy," "Apres Pool," or "Bounce Around" (jumpsuit styles).

"To be a piece of the Bal Harbor Shops Marketplace is an incredible open door for our image and the wide range of various amazing brands at Bal Harbor Shops," said Antonio De Matteis, CEO of extravagance design brand Kiton. "I emphatically accept that it will likewise help in drawing in clients into the stores," De Matteis said

Online business with a passionate association

Lazenby's granddad, Stanley Whitman, established Bal Harbor Shops in 1965 fully intent on making it a spot that would catch the wealthy, snow-bird client visiting Miami from the north. The three-level, outside shopping center is intended to emulate a tropical nursery. The shopping center regularly is recorded as one of the top-creating U.S. shopping centers as far as deals per square foot.

Bal Harbor's confidential throughout the long term has been the passionate association it made wth customers, Lazenby said. Presently, with Marketplace, "we need to take that actual passionate association and extend it to the internet based world."

The middle is doing that by making Marketplace content weighty, utilizing material separated from its twice yearly reflexive magazine, twice-week by week pamphlets, and online media presence that draws in 250,000 adherents.

"Bal Harbor Shops has such a particular perspective," and the magazine, and presently the Marketplace, utilize content created by an in-house group to introduce that perspective, said Carolyn Travis, advertiser general and distributer, Bal Harbor Media.

Customers who utilize the Marketplace stage can purchase from a few distinct stores in the middle. with a solitary checkout. The business a piece of the stage is controlled by Shopify.

Centennial this spring started testing a fresher form of its ShopNow! stage that permits buys from different shopping center stores to be made through a solitary internet shopping basket. The upgraded ShopNow! is being tried at Centennial's MainPlace focus in Orange County, CA, and is booked to be presented at other Centennial properties in the not so distant future.

The new form additionally empowers little neighborhood occupants at the shopping center who don't have web based business locales to utilize ShopNow! as their web based business stage. That is ending up an appealing convenience that gives Main Place an edge with regards to marking leases with nearby occupants, Livingston said.

Adeptmind, a Toronto-based organization having some expertise in web based business and man-made consciousness, created ShopNow! for Centennial.

Realizing what shopping center customers need

Since the ShopNow! stage one dispatch at seven Centennial properties last year, it has been utilized for quite a long time exchanges, Livingston said, But its worth works out positively past the quantity of buys made on the site, she said. It additionally tells shopping center administration customers looking for.

In April, she said, the top inquiry on ShopNow! was prom dresses. Plainly the searchers weren't intending to purchase their dresses on the web, yet were searching for which stores had the kinds of dresses they needed, to pre-plan their outings to the shopping centers.

"It gives a great deal of bits of knowledge regarding what clients need, and afterward we as the property manager can utilize that data to illuminate how we market our focuses, how we stock our focuses, and furthermore share it with our occupants," Livingston said.

At the point when Centennial declared the ShopNow! stage last year, some shopping center administrators and retailers asked why an actual shopping center would elevate a method for keeping away from an excursion to the shopping center. "I think a many individuals in our industry were scratching their heads," Livingston said.

"All things considered, engineers and administrators of retail outlets have trusted that directing people to your middle drives deals," Livingston said. Yet, the new the truth is that "internet business doesn't kill the requirement for retailers to have an actual presence," she said. "Rather, retailers that embrace the two channels are the best."

Lazenby shares that view

"I don't think having Marketplace comes to the detriment of customers really coming to Bal Harbor Shops," he said. "The Bal Harbor customer is somebody who comes to the middle with incredible recurrence, and furthermore one who every now and then goes to balharbourshops.com and gets that item or administration on the web, regardless of whether since it is helpful for them right now, or in light of the fact that they're away, or perhaps they shop here when they are holiday and presently they are at home."